SLA

E-Chain does not only provide Service Level Agreements for your technical infrastructure, but we also deliver tailored SLA’s for your functional support.
In co-operation with the customer, we define the levels of urgency and the related required response actions, like most others would do. The difference is that at E-Chain we don’t look for excuses or someone to blame once a problem arises, we look for a quick and swift solution!

The customer can use the ticketing tool of E-Chain (a ticket contains : short description, problem, customer contact details, sreen shots of the error etc.,) and for each ticket there will be a severity, for example business critical issues or problems may be treated as high or top severity. In all cases (low, medium or high level) E-Chain delivers the solution to the customer in the agreed time.